The Story Behind Improve It!

Diane M. Elko, is President and owner of Improve It! Consulting & Training, in Fulshear, Texas.  After working in manufacturing management and quality for a turbo machinery company, and as a quality consultant and product manager in banking, Diane moved to Texas in 1990 to direct quality improvement for a mutual fund company.  She later worked as a vice president of customer service and quality for a national staffing company. In all of these positions she collected and further developed the best practices “package” of services that eventually led to the start of her own practice in 2001. As a certified Lead Auditor for ISO 9001 and experienced consultant for 14001, she also integrates these practices into effective management systems across the Greater Houston business community.

Building teams and measurement systems are key elements of her practice.  Improve It! uses simple, user-friendly and motivational approaches such as mapping processes that are the heart of the business.  Diane and her team coach business leaders on how to reach their highest level of performance.  Achieving award-winning results, she has been implementing the Performance Model For Success™ with small and mid-sized to Fortune 500 businesses across all industries.

Diane taught management courses at the University of Houston and Seton Hill University, and published many articles related to quality management, team building and customer service.  She also speaks at conferences nationwide and offers personality profiles analysis, visual group processes, and motivational and communication seminars. Diane received the BA degree from Seton Hill University and an MBA from the Katz School of Management, University of Pittsburgh.

Consulting and Coaching may consist of a simple 1-2 day commitment to assess your company and design the plan for improvement, set up a scorecard measurement system, train your staff on topics such as Team Problem Solving, Leadership, Communication Skills, or Internal Auditing, or perform an internal ISO audit.  We facilitate SolutionsMap Workshops™ using visual group processes to build your business, design strategies or simply solve problems.

If you would like to commit to a longer term and custom-tailored Improve It! Plan, we will design the plan to meet your unique goals for achievement.