A Model for Building Customer - Focused Teams


•    Select Teams
•    Use SolutionsMap™ Process
•    Determine 2 Focus Areas such as:
•    How to Improve Customer Service
•    How to Measure Performance Results 
•    Deliverable: Action Plan will include the details of who, what and when in order to achieve your goals and objectives based on the following:
•    Identify Key Customer Requirements
•    Identify Ongoing Assessment Tools
•    Design Scorecard of Performance
•    Identify Systems/Processes Needed
•    Continually Implement Out of the Box Value-Add Activities for Customers (ref. Malcolm Baldrige Award Criteria)
•    Incorporate Team Reward and Recognition and Team Building Activities
•    Establish Audit Plan to Measure Ongoing Effectiveness
•    Train Team Leaders and Team Members on Problem Solving Using Plan-Do–Study-Act and Joiner Team Handbook
•    Reevaluate and Adjust the Model as needed


Going from Good to Great!
And How to Get There...
Customer Service Excellence
And Team Building
Implementing Improvement Teams
Focused on Great Customer Service