•    Select Teams

•    Use SolutionsMap™ Process

•    Determine 2 Focus Areas such as:

•    How to Improve Customer Service

•    How to Measure Performance Results 

•    Deliverable: Action Plan will include the details of who, what and when in order to achieve your goals and objectives based on the following:

•    Identify Key Customer Requirements

•    Identify Ongoing Assessment Tools

•    Design Scorecard of Performance

•    Identify Systems/Processes Needed

•    Continually Implement Out of the Box Value-Add Activities for Customers (ref. Malcolm Baldrige Award Criteria)

•    Incorporate Team Reward and Recognition and Team Building Activities

•    Establish Audit Plan to Measure Ongoing Effectiveness

•    Train Team Leaders and Team Members on Problem Solving Using Plan-Do–Study-Act and Joiner Team Handbook

•    Reevaluate and Adjust the Model as needed